Common questions about our first aid training

Hospitality is where SafeServe started, and it shapes how EFAW and FAW are taught here: more time on burns, choking, cuts and allergic reactions. But the full HSE curriculum is covered either way, and the same course structure works well for any workplace, offices, warehouses, shop floors and beyond. We also run dedicated childcare, healthcare and mental health courses. Whatever your sector, get in touch and we'll tailor the session to your team.

Blended courses split the learning between online theory (which your team complete at their own pace, usually 1–4 hours) and a shorter, hands-on practical session at your premises. You get the same certificate as a classroom-only course, with significantly less time off the floor.

We operate as a hybrid provider - online theory anywhere in the UK, with practical sessions delivered across Cambridgeshire and the wider South East. Get in touch with your postcode and we’ll confirm.

Most courses run with up to 8 learners as standard - we deliberately keep groups small so every learner gets plenty of hands-on time on the manikins and walks away genuinely confident. Larger groups (up to 12) can be arranged on request. Smaller groups (minimum 4 is typical) also work well, and we can link multiple smaller bookings together for cost-effective training.

Yes - our EFAW and FAW courses meet HSE requirements for workplace first aid. Paediatric courses are EYFS-compliant for Ofsted-registered settings.

I'm a fully accredited instructor to the same HSE-recognised, Level 3 standard as any first aid trainer. My background is different though: 18 years in hospitality, the last 8 as a business manager, before founding SafeServe First Aid. That's what shapes the courses here: real rotas, real shift pressure, and the injuries that actually turn up in a hospitality accident book.

For onsite courses we usually need 5–10 working days’ notice, but we often have last-minute dates available. Online theory can start immediately.

Yes. We offer annual BLS & AED refreshers, mid-cert top-ups, and reminder notifications before your existing certificates expire.

Absolutely. We invoice businesses on standard 14-day terms and accept BACS, card and PO numbers.

Yes, SafeServe First Aid holds public liability insurance covering every course we deliver, whether that's onsite at your premises or at our own venue.

That's where I train personally, but SafeServe is backed by a vetted network of around 25 freelance trainers across the country, all delivering to the same small-group standard. So multi-site groups, or sites further afield, are no problem, just get in touch with your locations and headcount.